Guarantee
Dear Quilter,
I value my professional reputation very highly and will treat your project as though it was my own. If you would like to make any changes to the pattern, thread(s), etc., which are noted on the front of the Customer Worksheet, please let me know as soon as possible.
Once work has begun on your quilt, any changes made by you will be made at your additional expense. You will be charged for the time spent to prepare the quilt for the changes that you are requesting. There is a $40/hr charge for preparing your quilt for your changes, including removal of any or all of the stitching that has already been put into your quilt.
The estimated costs listed on the front of the Customer Worksheet will be re-calculated to reflect the time it takes to prepare your quilt for the changes and the cost of the changes you are requesting.
Many people are under the impression that Longarm quilting is an “exact” art. In fact, the machine is hand-guided by me; even when under computer control, minor variations will occur due to changes in fabric, seams, piecing variations, etc. Please understand that quilting is not “perfect”; as such, it enhances the “hand made” look that we all cherish in our quilts.
I do not mark any quilts with my name or logo; so, if you loan your quilt project for public display or enter it in a show, please give the courtesy of crediting Quilting by Jeanne as the machine quilter.
I guarantee the quality of the quilting that I do for you, my valued customer. The terms of the guaranty are as follows: If there is a problem with the quilt for which I am responsible, you must let me know within 72 hours of when I return it to you. I will use every reasonable means at my disposal to make it right. If that is not feasible, Quilting by Jeanne will issue a credit for the cost of quilting labor only. Batting, backing, binding, and thread charges will not be included in the credit. The credit is the maximum liability of Quilting by Jeanne, and this guarantee supersedes any and all guaranties implied by law, including the implied warranties of merchantability and fitness for a particular purpose. The credit is redeemable for ninety (90) days from the issue date.